Pixieset Reviews

The integrated galleries with customers database, calendars and everything is fantastic. Also customer service is great, they have always solved the problems I've had, but never really had anything major to complaint about.

My photographer posted my wedding gallery on this website. My mother-in-law and I both ordered prints directly from the website and received bad prints. Each of the photos are extremely dark and although you can see the people, all of their facial features are difficult to see. When I spoke to my photographer, she told me to speak with Pixieset. However, Pixieset refused to help me in anyway at all. Explained that the photographer was responsible and needed to give Pixieset permission to speak with me. There isn't a customer service number or anyone to verbally speak with. I've emailed several times explaining my issue and my photographer seems to be having an equally difficult time. It's the worse customer service I have ever experienced. I'm now out money and left with dark photos of my wedding day that was on the beach on a sunny beautiful day. I emailed Pixieset my photographer's email and asked them to reach out to her and the response was the same, "have the photographer contact us." This is the worse customer service I have ever experiences, and I truly hope no one else has the same issue.

First of all, if you decide to use their "Store" option for your galleries, and your client places an order and is unhappy with the products they receive, be prepared for Pixieset to be of little to no help in resolving the situation. I have nightmare stories here. Like pixieset claiming that dark and fuzzy images are "normal", just because they don't want to admit that the print quality was not faithful to the image provided.

Recently after hours of communication they agreed to refund me the "full cost of goods sold" for an order so that I could refund my customer. They said the money should hit my account in a few days, but now it's almost two weeks later and I've never received a dime. This is the SECOND time they have done this exact thing to me. I pay a monthly subscription for their services and am extremely disappointed in their customer service for their paying subscribers. Also, all communication is done through a chat box, which is a NIGHTMARE. And all of their customer service reps copy paste their responses, not even replying directly to what you've said. These reps make sure to word everything in the most manipulative and predatory way possible to try to trick you into thinking they are helping solve the problem when they are actually doing less than the bare minimum. I can't believe I've been paying $20 a month for such poor service. Beware.

Lots of features, great support. I've been jumping around a few platforms but always seemed to be coming back to pixieset and this time i'm staying. They have everything I need to run my small business smoothly. But when I had a few questions, their support team was quick and helpful. Rarely do I praise the support, but pixie's stood out for me.

Super simple to use interface, has really streamlined the proofing process between me and my photography clients. I appreciate that you can use their proofing gallery with a free account and upgrade for more features.

Best online tool for photographers I have ever used! Simple, slick and sophisticated, I would recommend Pixieset to any photographer.

Great way to share my photos
Easy and clarity of photos stays intact

Great way to share my photos
Easy and clarity of photos stays intact